This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:

1. Cancellations:

   • Cancellations will only be considered if the request is made within 8 days of placing the order.
   • Cancellation requests may not be entertained if the orders have been communicated to the sellers/merchants listed on the Platform and they have initiated the process of shipping, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

2. Damaged or Defective Items:

   • In case of receipt of damaged or defective items, please report to our customer service team within 8 days of receipt of the products.
   • The request will be entertained once the seller/merchant listed on the Platform has checked and determined the same at their own end.

3. Product Discrepancy:

   • If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 8 days of receiving the product.
   • The customer service team, after looking into your complaint, will take an appropriate decision.

4. Warranty Issues:

   • For products that come with a warranty from the manufacturers, please refer the issue to them directly.

5. Refund Processing:

   • In case of any refunds approved by MADIRAKSHI, it will take 5 days for the refund to be processed to you.