Introduction

This Privacy Policy describes how MADIRAKSHI and its affiliates (collectively "MADIRAKSHI," "we," "our," "us") collect, use, share, protect, or otherwise process your information/personal data through our website madirakshi.com (hereinafter referred to as "Platform"). By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. The information we may collect includes but is not limited to:

• Personal data provided to us during sign-up/registering or using our Platform, such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.


• Sensitive personal data with your consent, such as your bank account or credit or debit card or other payment instrument information, or biometric information such as your facial features or physiological information.


• Information related to your transactions on the Platform and such third-party business partner platforms.


• Behavior, preferences, and other information that you choose to provide on our Platform, compiled and analyzed on an aggregated basis.




 
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We request you to read the privacy policies of any third-party business partners collecting your personal data directly from you. If you receive an email or call from a person/association claiming to be MADIRAKSHI seeking any personal data like debit/credit card PIN, net-banking, or mobile banking password, do not provide such information and report it immediately to the appropriate law enforcement agency.

Usage

We use personal data to:

• Provide the services you request.


• Assist sellers and business partners in handling and fulfilling orders.


• Enhance customer experience.


• Resolve disputes and troubleshoot problems.


• Inform you about online and offline offers, products, services, and updates.


• Customize your experience.


• Detect and protect us against error, fraud, and other criminal activity.


• Enforce our terms and conditions.


• Conduct marketing research, analysis, and surveys.




 
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You may opt-out of marketing uses of your personal data. Your access to products/services may be affected if permission is not provided to us.

Sharing

We may share your personal data:

• Internally within our group entities, corporate entities, and affiliates to provide you access to the services and products offered by them.


• With third parties such as sellers, business partners, third-party service providers, including logistics partners, prepaid payment instrument issuers, third-party reward programs, and other payment options chosen by you.


• To comply with legal obligations, enforce our user agreement, facilitate marketing and advertising activities, prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services.


• With government agencies or authorized law enforcement agencies if required by law or in good faith to respond to legal processes.

Introduction

This Privacy Policy describes how MADIRAKSHI and its affiliates (collectively "MADIRAKSHI," "we," "our," "us") collect, use, share, protect, or otherwise process your information/personal data through our website madirakshi.com (hereinafter referred to as "Platform"). By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. The information we may collect includes but is not limited to:

• Personal data provided to us during sign-up/registering or using our Platform, such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.


• Sensitive personal data with your consent, such as your bank account or credit or debit card or other payment instrument information, or biometric information such as your facial features or physiological information.


• Information related to your transactions on the Platform and such third-party business partner platforms.


• Behavior, preferences, and other information that you choose to provide on our Platform, compiled and analyzed on an aggregated basis.



 
•  

We request you to read the privacy policies of any third-party business partners collecting your personal data directly from you. If you receive an email or call from a person/association claiming to be MADIRAKSHI seeking any personal data like debit/credit card PIN, net-banking, or mobile banking password, do not provide such information and report it immediately to the appropriate law enforcement agency.

Usage

We use personal data to:

• Provide the services you request.


• Assist sellers and business partners in handling and fulfilling orders.


• Enhance customer experience.


• Resolve disputes and troubleshoot problems.


• Inform you about online and offline offers, products, services, and updates.


• Customize your experience.


• Detect and protect us against error, fraud, and other criminal activity.


• Enforce our terms and conditions.


• Conduct marketing research, analysis, and surveys.



 
•  

You may opt-out of marketing uses of your personal data. Your access to products/services may be affected if permission is not provided to us.

Sharing

We may share your personal data:

• Internally within our group entities, corporate entities, and affiliates to provide you access to the services and products offered by them.


• With third parties such as sellers, business partners, third-party service providers, including logistics partners, prepaid payment instrument issuers, third-party reward programs, and other payment options chosen by you.


• To comply with legal obligations, enforce our user agreement, facilitate marketing and advertising activities, prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services.


• With government agencies or authorized law enforcement agencies if required by law or in good faith to respond to legal processes.



 
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Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access or disclosure, loss, or misuse. We offer the use of a secure server and adhere to security guidelines to protect information in our possession. However, the transmission of information over the internet is not completely secure. Users accept the security implications of data transmission over the internet and the World Wide Web, which cannot always be guaranteed as completely secure.

Data Deletion and Retention

You have the option to delete your account by visiting your profile and settings on our Platform, resulting in the loss of all information related to your account. We may retain your personal data for as long as required for the purposes for which it was collected or as required under any applicable law. Data related to you may be retained to prevent fraud or future abuse or for other legitimate purposes. Anonymized data may be retained for analytical and research purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. If you disclose personal data relating to other people, you represent that you have the authority to do so and permit us to use the information as per this Privacy Policy. You may withdraw your consent by writing to the Grievance Officer with "Withdrawal of consent for processing personal data" in the subject line. Withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws. We reserve the right to restrict or deny the provision of our services if such information is necessary.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices and notify you about significant changes as required under applicable laws.

Grievance Officer

Name of the Office: Neha
Designation:
Name and Address of the Company: Ground floor, E 1/20, Gali no - 3, Near maa kali ghata shop, Uttam Nagar, New Deli -110059
Contact us
Phone: +918700400790
Time: Monday - Friday (9:00 - 18:00)